Softechinfra and TalkCaptain are now technology partners. TalkCaptain builds AI voice and chat agents that answer calls, qualify enquiries and book appointments. We design, build and run the software those conversations depend on: the CRMs, portals, apps and back offices our clients use every day. From this month, we bring the two together.
This partnership changes how we build. AI conversation becomes part of our own products, our services and the systems we run for clients, starting with the first conversation a customer has with a business. Here is why we’re doing it, what each side brings, and the first work it powers.
Technology partners · November 2024Why we’re partnering
Almost everything we build exists to move a conversation forward. A farmer rings an insurer’s helpline about a crop-insurance claim. A borrower wants to know what happens after a field visit. A learner wants to practise speaking English late at night, when no tutor is free. A family asks a care home about a visit.
The software for each of those moments already exists: the claims CRM, the lending app, the learning platform, the care back office. What’s often missing is someone to pick up. Calls come in after hours, enquiries wait until Monday, and the same handful of questions fills most of a team’s day.
AI can now hold that first conversation well. It can answer, ask the right questions and book the next step. But an agent is only as useful as the systems it can read from and write to. An agent that can’t see the policy, the loan file or the class schedule ends up taking a message, and a message is where most enquiries go cold.
That’s the split this partnership is built on.
What TalkCaptain brings
TalkCaptain builds AI agents for the first conversation a business has with its customers, on the phone and in chat. They are quick, clear and human to talk to, and they know when to hand over. TalkCaptain builds them for real estate, education, healthcare clinics, financial services, e-commerce and home services.
- Every call answered. Day or night, the agent picks up, answers questions, routes what’s urgent and books straight into the calendar.
- Every lead called back. New enquiries get a call while they’re still interested. The agent qualifies them, follows up and books the meeting.
- Chat that knows the same things. The same knowledge on a website chat, with a person one tap away when it matters.
- A clean handoff. When something needs a person, the agent passes the conversation on, or creates a follow-up with the full transcript, so nobody starts from scratch.
Every call is recorded and transcribed, and the details that matter (a date, an amount, what the caller wants) go straight into the tools a team already uses. TalkCaptain shows how its agents handle a call, from the first ring to a warm handoff, and the CRM, calendar, WhatsApp and team-tool integrations they plug into. To hear one on your own use case, TalkCaptain offers a free 30-minute session with a working demo.
What Softechinfra brings
We are a software and AI company, founded in India in 2016. We design the solution, build the software and the AI inside it, and keep it running, for businesses in education, insurance, finance, healthcare, enterprise and commerce, with clients in India, the UK, the US and the UAE.
That is the other half of an AI agent: the system it works inside.
Most clients don’t need a new system to use an agent. They need the one they already run to start answering, which is why this partnership sits right next to our work bringing AI into apps that are already in production.
The first work this partnership powers
We’re starting where we know the systems best: our own products, and clients whose software we already build and run.
TalkCaptain itself
The partnership starts at home. Our engineers build and run the software around TalkCaptain’s agents, so what we learn there about call flows, handoffs and integrations goes straight into the work we do for clients.
Education: TalkDrill and Qualifier
Our first education product to get a voice is TalkDrill, the spoken-English practice platform with AI tutors. We’re bringing TalkCaptain’s voice AI into it, so a learner can talk to a tutor out loud, and interrupt it, the way a real conversation works. We’re also looking at where a conversational agent can help on Qualifier, our practice-test platform for placement and government exams.
Insurance distribution: Insofy
The insurance distribution platform we built for Insofy covers the journey from agent onboarding to policy management. Insurance runs on follow-ups: renewals, missing documents, a policy question at the wrong hour. We’re designing AI voice agents for insurance and financial services that make those calls on time, stay polite and consistent, and hand anything sensitive to a person.
Reliance General Insurance
We built and run the claims call-centre CRM behind Reliance General Insurance’s crop-insurance helpline, where agents find a farmer’s record and file the claim while the farmer is still on the line. Many of the calls a helpline like this takes are routine: claim status, documents, the nearest service centre. A voice agent can answer those at any hour and pass every new claim straight to a person, with the record already open. It’s the clearest case we know for building the agent and the software together.
What it means for our clients
For clients, the partnership means an agent that works inside the software you already run, built by people who know that software. Here is where we expect it to help first, in the industries we already serve.
In every case the agent takes the routine first conversation and your people make the decisions. That line doesn’t move.
How an engagement works
You work with us from the first call to go-live and after. We bring in TalkCaptain for the agent itself, and we take responsibility for the software around it.
What doesn’t change
- People make the calls that matter. The agent takes the routine first conversation. Anything sensitive, unusual or high-stakes goes to a person.
- Every conversation is on the record. Calls are recorded and transcribed, and a summary lands in your systems, ready to review.
- Your systems stay the source of truth. The agent works inside the CRM and tools you already run, not in a separate silo.
What’s next
Over the coming months we’ll bring agents into our own products first, then into the systems we run for clients, and then to new clients who want an agent and the software around it built together. We’ll write here about what we learn: what works on real calls, what doesn’t, and where a person should always take over.
If your business runs on calls, chats and follow-ups, we’d like to hear how yours works today.
Frequently Asked Questions
What is TalkCaptain?
TalkCaptain builds AI voice and chat agents that answer calls and chats, qualify enquiries and book appointments, then hand warm conversations to a team. Every call is recorded and transcribed, and the key details go straight into the tools the team already uses.What does the partnership mean for Softechinfra clients?
You can add an AI voice or chat agent to the software we already build or run for you. TalkCaptain provides the agent, and we connect it to your CRM, app or back office and keep both running.
Do we need to replace our existing software to use an AI agent?
No. Agents connect to the CRMs, calendars, spreadsheets and messaging tools you already use, and to anything with an API or webhook. If a system you need doesn’t exist yet, we can build it.
What happens when the agent can’t handle a conversation?
It hands over. The agent passes the conversation to a person, or creates a follow-up with the full transcript, so nobody starts from scratch. Sensitive or unusual cases go to your team by design.
Which industries is this for?
We’re starting in the industries we already build for: insurance, lending and finance, education, healthcare, enterprise and commerce. If your business runs on calls, chats and follow-ups, an agent can usually take the first conversation. TalkCaptain also builds agents for real estate and home services.
How do we get started?
Book a 30-minute call with Vivek, or write to contact@softechinfra.com. We’ll look at where calls and enquiries slip through today and tell you plainly whether an agent fits.
Put an AI agent inside your software
Tell us where calls and enquiries slip through today, and in 30 minutes we’ll map where an agent fits and what it should connect to. See our AI agents for calls and chat, write to contact@softechinfra.com, or message us on WhatsApp at +91 98461 73905.
Book a 30-minute call with Vivek
