1. Data Controller
Softechinfra ("we", "us", or "our") is the data controller responsible for your personal data.
- Email: contact@softechinfra.com
- Phone: +91 98461 73905
- Website: https://softechinfra.com
2. What Data We Collect
We may collect and process the following personal data:
2.1 Data you provide to us
- Contact form submissions: Name, email address, subject, and message content when you submit our contact form.
- Email correspondence: Any information you send us via email.
- Consultation bookings: Name and email when you book a consultation via our scheduling tool (Calendly).
2.2 Data collected automatically
- Analytics data (with your consent): We use Microsoft Clarity to understand how visitors interact with our website. This may include page views, click patterns, scroll behavior, and session recordings. This data is only collected if you consent to analytics cookies.
- Technical data: IP address, browser type, operating system, and device information transmitted automatically by your browser.
3. Legal Basis for Processing (GDPR Article 6)
We process your personal data based on the following legal grounds:
- Consent (Art. 6(1)(a)): For analytics cookies and marketing communications. You can withdraw consent at any time.
- Legitimate interest (Art. 6(1)(f)): For responding to your inquiries and improving our services.
- Contractual necessity (Art. 6(1)(b)): When processing is necessary to perform a contract or take pre-contractual steps at your request.
4. How We Use Your Data
- To respond to your contact form submissions and inquiries
- To send you a confirmation email after you contact us
- To improve our website and services (with consent)
- To comply with legal obligations
5. Data Sharing & Third Parties
We may share your data with the following third-party processors who act on our behalf:
- Resend (email delivery) — to send confirmation and notification emails when you contact us
- Microsoft Clarity (analytics) — to understand website usage patterns (only with your consent)
- Calendly (scheduling) — when you book a consultation
- Vercel (hosting) — our website hosting provider
We do not sell your personal data to any third parties.
6. Cookies
6.1 Necessary Cookies
These cookies are essential for the website to function and cannot be disabled. They include cookies for basic site functionality and security.
6.2 Analytics Cookies
We use Microsoft Clarity analytics cookies only after you provide explicit consent via our cookie banner. These cookies help us understand how visitors interact with our website by collecting information such as pages visited, time spent on the site, and interaction patterns. You can change your cookie preferences at any time by clearing your browser's local storage and revisiting the site.
7. Data Retention
- Contact form data: We retain inquiry data for up to 24 months to follow up on potential projects, after which it is deleted.
- Analytics data: Microsoft Clarity retains data for up to 13 months.
- Email correspondence: Retained for the duration of the business relationship plus 12 months.
8. Your Rights (GDPR)
Under the General Data Protection Regulation, you have the following rights:
- Right of access — Request a copy of your personal data we hold.
- Right to rectification — Request correction of inaccurate data.
- Right to erasure — Request deletion of your personal data ("right to be forgotten").
- Right to restrict processing — Request limitation of how we use your data.
- Right to data portability — Receive your data in a structured, machine-readable format.
- Right to object — Object to processing based on legitimate interests.
- Right to withdraw consent — Withdraw consent at any time without affecting prior processing.
To exercise any of these rights, contact us at contact@softechinfra.com. We will respond within 30 days.
9. International Data Transfers
Your data may be transferred to and processed in India, where our primary operations are based. We ensure appropriate safeguards are in place for international transfers in accordance with GDPR Chapter V, including standard contractual clauses where applicable.
10. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes encrypted data transmission (HTTPS), secure hosting infrastructure, and access controls.
11. Children's Privacy
Our services are not directed at individuals under 16 years of age. We do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
13. Contact & Complaints
If you have questions about this privacy policy or wish to exercise your rights, contact us at:
You also have the right to lodge a complaint with a supervisory authority in the EU member state of your habitual residence or place of work if you believe our processing of your personal data infringes the GDPR.
